The most frequently asked question when we attend local events for students and professionals is “Where are those jobs that I read about?”
As important as this question is, it got us thinking about the significant transformation that is happening in healthcare and its impact on those who are already deep in it -- the roles of patients and providers.
What struck us is that the healthcare is great at reacting to things. I get sick, I see a doctor, I take some medicine. In emergency, I call 911, swiftly taken to ER by ambulance, and then taken care of. The system is also great at sustaining and managing my sickness. There’s significant infrastructure and people that supports this and they do a pretty good job and both patients and providers play their roles.
However, all the signs of future point to healthcare being preventative and proactive with consumers being engaged and tasked to take ownership. Relevant information gathered from many sources driving decisions for prevention and management. These will take whole new set of skills and approaches that may be foreign to many working in healthcare right now. A simple analogy is someone going from doing great at helpdesk (reactive) to becoming a project manager (proactive). Some skills translate but not all will be relevant. Also, the new role requires brand new thinking and skills to be successful.
Borrowing from project management’s responsibility matrix called “RACI”, we can map out how a consumer’s role will dramatically change as healthcare evolves from being somewhat passively “informed” role to sometimes “consulted” to being more “responsible” and ultimately “accountable” for his or her own care.
We believe this change will be the most disruptive. So, will you be ready for your new “role”?